Posted by jimw81
Digon

Does anyone from Teamview even check the community board?

I posted three messages about not being able to access my old account because it wont accept my recovery code from 2 Step Authemcation and wont accept the recovery code i put in correctly. I need to access my old account so i can manage the computers i use for freelance work. This is disgraceful customer service on the part of Teamviewer.

Posted by jimw81
Digon

2fa lost and doesn’t work

Hello,

I am not being able to access my old account because it wont accept my recovery code from 2 Step Authemcation and wont accept the recovery code i put in correctly. I need to access my old account so i can manage the computers i use for freelance work.
Posted by Moderator Moderator
Moderator

Re: 2fa lost and doesn’t work

Dear @jimw81,

Thank you for your post. 

Can you please provide the affected email address in a personal message to one of the moderators?

Best,
Natascha

Posted by conqueror5
Henagon

Re: 2 factor authenticator lost

Hello, 

I've lost my recovery code on two factor, and my phone was wiped, please help to recover. This is not my account I am talking about since I cannot login to the community using my account. My account is [the personal information has been removed by a modrator]

Thanks

 

Posted by jimw81
Digon

Re: 2fa and doesn’t work

i sent the infomation regarding the old email account infomation to several mods and havent received any responses yet.

Posted by Moderator Moderator
Moderator

Re: 2 factor authenticator lost

Hi guys,

Thank you for your posts. 

Can you please provide the affected email addresses within a personal message to a moderator?

Thanky in advance and all the best, 
Natascha

Posted by alklam
Photon

2FA Authentication no longer working

My account suddenly has issues with 2FA, and cant add 2FA to a new account i made. Is there somethign wrong with Google Authenticator? 

Posted by sito90
Henagon

Lost verification in two steps

Hello, I have a problem with my account. I activated the verification in two steps and I have lost the code of 16 letters that they give when activating it and I have lost the phone where I had the application that generated the codes.
How can I recover the account?

Posted by Closed account
Not applicable

Re: 2 factor authenticator lost

I have the same problem right now, can you help me? I can't pm you because I can't log in

Posted by Bomcool96
Electron

Re: lost recovery code and wiped phone

ow my god! Thank you! I’ve been locked out of my teamviewer account for a year! And thanks to you I fount that my account was with a Authenticator app on my phone and I’ve got it back :D
Posted by sito90
Henagon

Lost verification in two steps

Hello, I have a problem with my account. I activated the verification in two steps and I have lost the code of 16 letters that they give when activating it and I have lost the phone where I had the application that generated the codes.
How can I recover the account?

Posted by JLY
Henagon

2fa locked out. No recovery code. Need to delete account.

Same -- My Teamviewer Account is locked. I have no acess to the recovery key or 2fa. Can you assist me to delete my Teamviewer Account?

Posted by Moderator Moderator
Moderator

Re: 2fa locked out. No recovery code. Need to delete account.

Hi guys,

Thank you for your posts. 

Can you please provide the affected email addresses within a personal message to a moderator?

Thanks in advance and all the best, 
Natascha

Posted by JLY
Henagon

Re: 2fa locked out. No recovery code. Need to delete account.

PM sent. Thanks!

Posted by BbuBbu
Photon

Re: lost recovery code and wiped phone

I lost my OTP and recover key, so I can't access my account.

When 2018.11 ~ 12, I changed my phone device and executed factory reset.

After that, I can`t my teamviewer account because the account was binded with OTP.
(and I have not recoverey key.. Sorry.)

Would you delete my account?
[email removed by moderator]
So, what should I do?

Posted by jimmix93_2
Henagon

Can't access to old Authentication App and lost Recovery Key

Hi, I usually never lose my codes, but this time it's happened. 

On my account I had the 2FA enabled with Google Auth. After a repair of my phone I'm not being able to get the codes again, and on the recovery phase I cannot put the recovery key simply because for some reason I lost it.

Is there a way to reset the account and/or delete it? I still have the password and the codes for every single device I connected to it.

The accoun was created with this email: [email removed], this is just a second account that I had to do to receive support.

Thank you,

Jimmy

Posted by WayfarerCHL
Electron

Locked account

Hello,

I can't access my account since I lost my password and my two-factor code. I would like to know if there is a way to delete my account in order to set a new one with my email.

Thanks!

Posted by ministerdan
Henagon

Re: 2 factor authenticator lost

I have lost my app on my phone and i need a reset on my 2 factor please

Posted by Gabbasov2
Henagon

Re: 2fa locked out. No recovery code. Need to delete account.

Hey, i have same problem.
Affected email is [email removed]
Help, please)

Posted by mschantzer
Henagon

Lost 2FA access due to new phone

Hello,

I got a new phone, and didn't back up my reovery key. Can a mod help me delete my free account, so I can create a new one. It's under a different account than the one I'm using here to post this message. Thank you.

Posted by bdhbna
Electron

Re: Lost 2FA - recovery code not working

Hello!

I'm having the same issue.  I don't have access to the recovery code.  How can I reset?

Thanks!

Posted by mschantzer
Henagon

Re: Lost 2FA - recovery code not working

Can anyone help me please?

Posted by Aardvark
Henagon

New Phone, can't use two factor

Basically the situation is this.  A user recently replaced their phone and we are now unable to access their two factor authentication.  Unfortunately the access key wasn't written down during account creation and the QR code wasn't printed.  I am able to access the profile (by opening the management console) on the web but it is now asking for a security key that it doesn't look like we have access to either.   Basically we are looking to get the QR code or a reset of the security key so we can use google authenticator again.

If anyone knows how to achieve this please let us know!

Posted by kmlreverser
Henagon

2FA Lost and no recovery code

Hello, I've formatted my phone without removing the 2FA. I don't have neither the recovery  code, so I cannot restore the 2FA.

Can you help me?

 

Thank you.