password help

Nevadamax
Nevadamax Posts: 1
edited May 2023 in General questions

I have a free TeamViewer account and have added both my desktop and notebook. I can access my notebook from the desktop but not the desktop from the notebook. It says I have an invalid password. The password for both is the same as my account password. Please help.

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  • Reyhan
    Reyhan Posts: 269 Staff member 🤠

    Dear @Nevadamax

    Thank you for your post.

    Could you please check first if you have the same personal password on your desktop.

    If this device is assigned to your TeamViewer account, you have the possibility to configure Grant Easy Access 
    password1.JPG
    If you signed in with your TeamViewer account, you could add the same personal password in your computer & contact list.

    Please open the properties for your desktop device and enter the same password here:

    password2.JPG

    I hope it was helpful. :smileyhappy:

    Did my reply answer your question? Please accept it as a solution to help others, Thanks.
    Reyhan
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