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Posted by johnf
Photon

"Connect to Partner" button disappeared.

On a PC, with no changing of options, the blue "Connect to Partner" button disappeared even though the partner ID is correct and "remote control" is clicked on.  It is not even greyed out, there is NO "Connect to Partner" button anymore.

6 Replies
6 Replies
Posted by TechGuy56
Tetragon

Re: "Connect to Partner" button disappeared.

What operating system do you have and what security do you have installed?

Mike Crabill
Posted by TechGuy56
Tetragon

Re: "Connect to Partner" button disappeared.

If you have Windows you should be able to use the System Restore, to restore to one of the restore points dated before when the problem started.

Mike Crabill
Posted by jojowalker98
Henagon

Re: "Connect to Partner" button disappeared.

I have windows 7 and the free AVG security

Posted by TechGuy56
Tetragon

Re: "Connect to Partner" button disappeared.

Hi jojowalker98,

I would recommend using system restore, to reset your computer to a date before the problem started. I will include a couple links to instructions on how to do this, in case you aren't familiar. The first is an article how to and the second is a video, so one should suit your preference.

https://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/ (article)

https://www.youtube.com/watch?v=oGXbMyFaROw  (YouTube video)

This should help, if it doesn't let me know and I'l let you know what the next option is.

Best wishes!
TechGuy56

Mike Crabill
For more info visit: http://www.diypcrepairs.net System Restore within Windows 7 System restore in Windows 7 is a great tool for helping you get back from all kinds of problems you maybe having with your computer. Maybe you have installed some kind of software that has made your computer act ...
Posted by Erha-ah
Trigon

Re: "Connect to Partner" button disappeared.

Before you restore the computer.. have you tried to reïnstall the client? Make sure that no options are saved upon uninstalling the current client and reïnstall it.

Posted by TechGuy56
Tetragon

Re: "Connect to Partner" button disappeared.

Hi,

That's a very good suggestion also. If you are going to uninstall and reinstall, it would be better if you use an uninstall utility like IOBIT Uninstaller or the RevoUninstaller. This makes sure all left over items are eliminated, so you can get a clean install without old remnants causing problems.

 

Mike Crabill