remote into users PC but needing administrator access

johnny77
johnny77 Posts: 5
in General questions

Quite often, I remote into my customer’s PC as their domain account but that account is usually locked down and I can’t do many support fixes. I need to be able to log into that same workstation as the domain admin but I don’t know how to do that without giving the end user the domain administrator password. I’m sure there is a way to do this but I don’t know how. Can you please help me with this issue?

Comments

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi @johnny77

    Thanks for your post.

    You might want to give the Windows authentication a try. This allows you to control the UAC without the need to give the enduser any administrator credentials.

    I hope this helps you.

    Best, Esther

    Former Community Manager

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