unable to ping device from remote computer

Hi first of all just want to say that TeamViewer is great and I use it all the time, just having one small issue - I can't seem to ping a device connected to a remote computer when connected via Teamviewer and then when I disconnect I can ping the device sucessfully. Could it be something to do with the VPN settings? Any sugguestions?

Thanks in advance for any help!

 -Andrew

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