IoT Remote AppControl solution and Synology NAS boxes

[vpa_axis]

@arpitjindal @PatrickG I've made a new unshared group. It was not possible to move the box to this group, so I removed it and added it again to not shared group. And option "Assign to account" has been shown and the box is assigned now. Now the box is moved to the shared group again. So the problem is with assigning in shared groups.

[arpitjindal]

@vpa_axisYes, that's intended. One can not do device assigment of the device which is in shared group of which you are not the owner.

[Jonr]

thank you I will await the outcome of the new release eagerly

[SynoFreak36]

login attempt

Hi _Andreas_,

tnx for your IoT-Modul.
When i installed it a few weeks ago on a DS218 plus, it ran smoothly.
Now i installed it on a DS1817 plus, i could not log in. Even the previously problem-free running DS218 plus did not allow login anymore. Teamviewer Version is 13.2.14327.
Can you help please? The Message is shown in the picture.

Thank you very much!

Andy

[arpitjindal]

Hi @SynoFreak36

Could you please tell us your windows version as we are not able to reproduce it?

[arpitjindal · Accepted solution]

Hello All TeamViewer Users,

Today, new TeamViewer package has been released for Synology. This package includes:

1. Minor bug fixes.
2. Increase in performance.
3. New feature: "Remote Terminal" access of Synology.

Yes, now you can access Synology terminal via TeamViewer. In order to use this feature, you require minimum TeamViewer 13.2 version.

Please download and update your Synology's TeamViewer package.

Enjoy :)

[SynoFreak36]

Hi Digon,

WIndows Version is Windows 7 Ultimate, all MS patches installed, German.
With the new version I can log in again (on DS1817 plus, DS218 plus I test tomorrow). However, Remote Terminal Mode does not work. He hangs when logging in like the old version.
Well, because I am so again, so "thank you".

Greetings
Andy

[SynoFreak36]

Good Morning,

 DS218 plus tested - both login methods work!
If now access from the Galaxy S7 works, I would be happy :-)

Greetings
Andy

[arpitjindal]

Hi @SynoFreak36

Good to know that it works.

Could you elaborate "Remote Terminal Mode does not work"? What exactly is problem/not working?

[SynoFreak36]

Hi @arpitjindaltnx for your quick response.
>>What exactly is problem/not working?
Please look again at my picture in one of the last posts. The login attempt looks exactly like this. After the message "processing is running, please wait ..." nothing happens (even after several minutes).
Login without "Remote Terminal Mode" works as expected.

If it helps them and is technically possible, you could use a TeamViewer session to look at one of my computers and from there look at the login to Synology itself. However, that will be the day after tomorrow at the earliest. Then you could see what happens or not ...

Greetings from Berlin
Andy

[Chiron]

I purchased a Buffalo TeraStation and a Q-NAP NAS in the last year. I would have gone with Synology had I known this was in the works.

Are there any other device or brand names we should be looking at? Other hardware types?

I'm looking at 48 port POE switches. Should I wait a little while?:smileywink:

[arpitjindal]

HI @Chiron

At the moment, there are no other devices, in the pipeline, to support.

If we get enough request for the support of any other device then maybe we will add support in next year.

[lotht]

I should have been a lucky guy, I could easily install the package on my DS414, and thought that this was a good opportunity to use my new TeamViewer business subscription for accessing my NAS.

But I must have been an unlucky guy because TeamViewer said that my subscription (270-280 EUR / yr) was not eligible to access my new mobile (!) device, and additional package (240-250 EUR / yr) schould cover this demand. 

Is my NAS acually a mobile device?

Tamás

[arpitjindal]

Hi @lotht

Thanks for the information. I will check it on my side and will let you know by the end of the week or next week. It should be accessible from every subscription.

Could you tell me which TeamViewer windows version are you using?

[lotht]

Hi, thanks in advance.
TeamViewer is up to date, my version is 13.2.14327.
Tamás

[lotht]

Hi @arpitjindal,

Did you find out something about the licensing requirements of the NAS access?

Thank you,

Tamás

[arpitjindal]

Hi @lotht

Yes. We have found the problem and trying to fix it at the moment. Unfortunately, you have to wait for some time. I will update you when its being done.

[Misheck]

Hi

Can you kindly take me through the steps for Wake on Wide Area Network. I want to wake machines remotely 

[lotht]

Hi,

Actually I'm a bit far from this solution. Actually I have installed the client on my NAS and my actual subcription license prevents me from accessing the device. As far as I'm aware, TW is working on the solution to provide access, the wake-on LAN problem comes then.

Tamás

[arpitjindal]

Hi @Misheck

Wake on LAN is not supported in the solution.

[arpitjindal]

Hi @lotht

As I said earlier, we have identified as why you are facing the problem with your subscription license. We are working on it.

I didn't get whats with "Wake-On-LAN" problem you are facing. Just for the information, we don't support Wake-On LAN in IoT at the moment.

[lotht]

Hi, the Wake-On-Lan was not my problem. It was asked by someone else.

[Boevink]

Hi,

I installed the package on my DS412+. I got it running, but my ID and password remain empty. Any suggestions? Am I doing something wrong here?

[shiyiii]

I have added the Synology into the list by "Add remote computer", but when i make it to "assign to account", it prompt the window as this picture,

[The URL link has been removed by a moderator according to the community guidlines]

But i have signed in my teamviewer account, the ID and the assigned password,

Now I'm using the teamviewer with the version  13.2.14327

[PatrickG]

Hi @shiyiii

Unfortunately, hyperlinks are automatically removed, can you upload the screenshot to your post, so we can see the error message prompted?

Thanks

Patrick

[arpitjindal]

@shiyiii

You have to enter the password shown in the Synology's TeamViewer GUI in the prompted password box.

Access the Synology device and open TeamViewer app. In that, it will display the TeamViewer ID and password. Copy the password or take a note of the password and enter it in the prompted displayed box.

[Tender]

any update by when the solution will be available for MAC OS X and Android, so that we can use it to connect to DSM  ?

[peten]

Will TV 14 support Mac OS X for this?

[_Andreas_]

Unfortunately, TeamViewer 14 will not support this feature on macOS or Android. We have it on our roadmap, but I cannot give a definitive date, yet.

[peten]

Do you want/need beta test sites?  I know of a volunteer....

[EgbertB]

It seems that. although on Intel Celeron J3455, DS 918+ is not yet supported by any spk's I've found here. Will there be a release available for this chipset?

[arpitjindal]

Hi @EgbertB

Have you tried amd64 package? That should work on DS918+

[EgbertB]

Thx, this works! AMD was the only package I did not try as I assumed it would not work since AMD and Intel are competitors.... ;-)..!

[mitri2]

Running on my DS 916+ but finally not working on DS 214 Play (Intel(R) Atom(TM) CPU CE5335) as reported by other users.

[arpitjindal]

Hi @mitri2 

Could you please be more specific about the problem? What is not working?

[romain49]

Hi,

Any news/solution about the licensing problem (new mobile license) ?

Anyone got it running on DS218+?

My config:

DS218+ , Windows 10, TW 13.2.26558

[PatrickG]

Hello @romain49 

You should no longer see the message that a mobile license is required in order to connect to your Synology Disk Station. Can you verify on your end and provide a feedback?

Thank!

Patrick

[gautrand]

Hello

I wan't use teamviewer on dockey DSM synology or virtual DSM of synology, but the password was not reconised by teamviewer app.

The password generate on app on synology could be not good.

Thanks to reply

[_Andreas_]

Dear gautrand!

Please make sure the device is assigned to your account. As stated with the password, it cannot be used to connect to the DS directly, you can only use it to assign it to your account.

HTH,

  Andreas

[rttm]

hi

anybody sucessfully tried with DS3617xs ?

kind regards

thomas

ps: works perfect with DS1817, DS916+, DS214+

[arpitjindal]

Hi Thomas

What exactly are you facing the problem with DS3617xs?

And about the model you mentioned, DS1817. It it DS1817 or DS1817+?

[rttm]

thank you for your fast reply!
it is a DS1817+

Problem with the DS3617xs: it is not possible to install the pkg on the disk-station (of course all settings like 'trust other sources' are set).

kind regards

Thomas

[rttm]

failure message DS 3617xs: package not supported on disk station  or DSM is not latest version

---

@rttm wrote:

thank you for your fast reply!
it is a DS1817+

Problem with the DS3617xs: it is not possible to install the pkg on the disk-station (of course all settings like 'trust other sources' are set).

kind regards

Thomas

---

[arpitjindal]

Hi Thomas

What error are you getting while installing? And which package are you using? And whats the Synology DSM version?

[rttm]

error: packet not supported on platform of disk station or not latest dsm version  (not true ... latest version installed)

teamviewer 1.1.1227 aarch64.pkg

[arpitjindal]

You have to take amd64 package. aarch64 is arm64

[rttm]

thx you - will try!

[rttm]

Thank you - amd package is WORKING on DS3617xs

kindest regards

Thomas

[gautrand]

Hello

i used teamviewer with DS1817+ and DS1815+, all it's working.

But the probleme is only when i used virtual dsm or doker dsm. the password is not reconised!!

[mcoates]