How to keep remote computer available

KB1
KB1 Posts: 1
in Monitoring & Asset Management

When I try to connect to my remote PC I get a message that it is offline and it will not connect.  I think I am set up for 'easy access'.    I didn't get this message before.  I want to be able to access my home PC when I am away.  

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  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @KB1,

    Thank you for posting.

    If you receive the error that TeamViewer is offline, please try the following steps.

    • Please check if the TeamViewer software is opened and say "Ready to connect" with a green circle.ready to connect.png

       

    • Please make sure that you check "Start TeamViewer with Windows" from Extra > option. 2019-01-09 11_01_08-.png

     

     

    • Please check if the device is not on sleep mood or shut dwon. If so you need to setup the Wake on LAN in order to connect to the PC.

     

    Hope this will be helpful for you.

    Best regards,

    Yuri

    Former Japanese Community Moderator
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