Posted by Santoro
Henagon

Network LAB tab

Hi guys! I noticed that there was a new tab in Monitoring & Asset Management: Network LAB. I understand that this option will discover all the devices in the network segment such as printers, switches and others. I registered the host with Windows Server that has the TeamViewer Monitoring system installed, and I am waiting more than one day to discover something device, but until now nothing was discovered. Could someone tell me if you used it and if it works, please? Best regards.
1 Accepted Solution

Accepted Solutions
Highlighted
Posted by Remote Management Staff
Remote Management Staff
Solution

Re: Network LAB tab

Hi Santoro,

Thank you for your post.

You are right Network monitoring can discover your all network devices within specific IP range.  For discovering devices our system is using few standard network protocols: which are ICMP(PING), DHCP, DNS and SNMP). If one of those is blocked in your network discovery will not be able to find devices.

Another settings is SNMP community string. Usually “Public” is a default string , sometimes admins changed that for security purposes. So if string was changed on network devices you need to enter the right string. Besides of string you can enter IP range which you want to scan. If IP range will not be chosen our system will detect Nods (devices from which you want to scan the network) IP address and in combination with subnet mask will define a range for scanning.  One important thing: You can activate network monitoring only on Windows Machin with TV 14 only.  You can scan end also discover Linux and MAC computers (those will be classified as other devices).

In case if you followed all instructions and still the problems exists please contact with our support and and share detailed logs of Monitoring for further investigation.

With Best Regards,

Levon

Product Owner, Remote Management
1 Reply
2 Replies
Highlighted
Posted by Remote Management Staff
Remote Management Staff
Solution

Re: Network LAB tab

Hi Santoro,

Thank you for your post.

You are right Network monitoring can discover your all network devices within specific IP range.  For discovering devices our system is using few standard network protocols: which are ICMP(PING), DHCP, DNS and SNMP). If one of those is blocked in your network discovery will not be able to find devices.

Another settings is SNMP community string. Usually “Public” is a default string , sometimes admins changed that for security purposes. So if string was changed on network devices you need to enter the right string. Besides of string you can enter IP range which you want to scan. If IP range will not be chosen our system will detect Nods (devices from which you want to scan the network) IP address and in combination with subnet mask will define a range for scanning.  One important thing: You can activate network monitoring only on Windows Machin with TV 14 only.  You can scan end also discover Linux and MAC computers (those will be classified as other devices).

In case if you followed all instructions and still the problems exists please contact with our support and and share detailed logs of Monitoring for further investigation.

With Best Regards,

Levon

Product Owner, Remote Management
1 Reply
Posted by Santoro
Henagon

Re: Network LAB tab

Hi Levon!

Thank you so much for your support and explanation.

Best regards.

Santoro