Posted by Luigi-Bonfiglio
Henagon

Re: Team Viewer 14 unresponsive on Ubuntu 18.04 enabling remote management

Hello,

we had a problem with the new version of teamviewer. Once Logged on the machine, I got an automatic logout, and the machine went offline.

Logging directly to the machine, the teamviewer is up and running, but from the teamviewer console it's offline. The internet connection is present. If we kill the teamviwerd, it restart automatically, and then it goes online.

The log were uploaded on    
   Subject: machine seems offline but the teamviewer process is up and running

 

Please let us know

Regards

Luigi

Posted by Remote Management Staff
Remote Management Staff

Re: Team Viewer 14 unresponsive on Ubuntu 18.04 enabling remote management

Hi @Luigi-Bonfiglio 

 

We are investigating it now. Will let you know if we find the cause or if we need more details or logs.

Thanks for reporting it.

Product Owner, Remote Management services.
Highlighted
Posted by Paul42
Photon

Re: Team Viewer 14 unresponsive on Ubuntu 18.04 enabling remote management

Bonjour, 

J'ai le même soucis à partire de Ubuntu 18.04 sur un Samsung S3 (android 4.4)
Voici le dernier log : 

2019/09/12 10:13:49.413 29998 **Please do not post TeamViewer IDs**24928 GX1!! PLItemPermissions::IsAllowed: ConnectionType unknown!, Errorcode=11
2019/09/12 10:13:49.413 29998 **Please do not post TeamViewer IDs**24928 GX1!! PLItemPermissions::IsAllowed: ConnectionType unknown!, Errorcode=11
2019/09/12 10:13:49.413 29998 **Please do not post TeamViewer IDs**24928 GX1!! Partner List Error: 0 Connection type not allowed, Errorcode=11
2019/09/12 10:13:54.922 29998 **Please do not post TeamViewer IDs**24928 GX1!! PLConnector::Connect: Connection type not allowed., Errorcode=11
2019/09/12 10:13:58.725 29998 **Please do not post TeamViewer IDs**24928 GX1!! PLItemPermissions::IsAllowed: ConnectionType unknown!, Errorcode=11
2019/09/12 10:13:58.725 29998 **Please do not post TeamViewer IDs**24928 GX1!! PLItemPermissions::IsAllowed: ConnectionType unknown!, Errorcode=11
2019/09/12 10:13:58.725 29998 **Please do not post TeamViewer IDs**24928 GX1!! Partner List Error: 0 Connection type not allowed, Errorcode=11
2019/09/12 10:15:00.260 29998 **Please do not post TeamViewer IDs**24928 GX1!! PLConnector::Connect: Connection type not allowed., Errorcode=11
2019/09/12 10:15:14.184 29998 **Please do not post TeamViewer IDs**24928 GX1!! PLItemPermissions::IsAllowed: ConnectionType unknown!, Errorcode=11
2019/09/12 10:15:14.184 29998 **Please do not post TeamViewer IDs**24928 GX1!! PLItemPermissions::IsAllowed: ConnectionType unknown!, Errorcode=11
2019/09/12 10:15:14.184 29998 **Please do not post TeamViewer IDs**24928 GX1!! Partner List Error: 0 Connection type not allowed, Errorcode=11
2019/09/12 10:15:16.313 29998 **Please do not post TeamViewer IDs**24928 GX1!! PLConnector::Connect: Connection type not allowed., Errorcode=11
2019/09/12 10:15:26.431 29998 **Please do not post TeamViewer IDs**24928 GX1   PLComputerPropertiesUIM::UpdateItem: No changed properties to save.
2019/09/12 10:15:36.542 29998 **Please do not post TeamViewer IDs**24928 GX1   PLComputerPropertiesUIM::UpdateItem: No changed properties to save.
2019/09/12 10:15:48.117 29998 **Please do not post TeamViewer IDs**24928 GX1   Trying connection to **Please do not post TeamViewer IDs**, mode = 1
2019/09/12 10:15:53.417 29998 **Please do not post TeamViewer IDs**17664 GX1!! LoginOutgoing: ConnectFinished - error: KeepAliveLost
2019/09/12 10:16:05.204 29998 **Please do not post TeamViewer IDs**24928 GX1   Trying connection to **Please do not post TeamViewer IDs**, mode = 1
2019/09/12 10:16:05.835 29998 **Please do not post TeamViewer IDs**10368 GX1   CLoginClient::NegotiateVersionClient()
2019/09/12 10:16:05.905 29998 **Please do not post TeamViewer IDs**99840 GX1   LoginOutgoing: starting authentication
2019/09/12 10:16:07.969 29998 **Please do not post TeamViewer IDs**03072 GX1!! AbstractSessionFactory::CreateOutgoingSession: Error no session factory for 4!, Errorcode=11
2019/09/12 10:16:51.626 29998 **Please do not post TeamViewer IDs**24928 GX1   PLComputerPropertiesUIM::UpdateItem: No changed properties to save.
2019/09/12 10:18:17.877 29998 **Please do not post TeamViewer IDs**24928 GX1   Trying connection to **Please do not post TeamViewer IDs**, mode = 1
2019/09/12 10:18:18.768 29998 **Please do not post TeamViewer IDs**99840 GX1   CLoginClient::NegotiateVersionClient()
2019/09/12 10:18:18.837 29998 **Please do not post TeamViewer IDs**95776 GX1   LoginOutgoing: starting authentication
2019/09/12 10:18:19.934 29998 **Please do not post TeamViewer IDs**92544 GX1!! AbstractSessionFactory::CreateOutgoingSession: Error no session factory for 4!, Errorcode=11
2019/09/12 10:18:34.023 29998 **Please do not post TeamViewer IDs**24928 GX1   Trying connection to **Please do not post TeamViewer IDs**, mode = 1
2019/09/12 10:18:35.543 29998 **Please do not post TeamViewer IDs**95776 GX1   CLoginClient::NegotiateVersionClient()
2019/09/12 10:18:35.620 29998 **Please do not post TeamViewer IDs**03072 GX1   LoginOutgoing: starting authentication
2019/09/12 10:18:37.584 29998 **Please do not post TeamViewer IDs**24960 GX1!! AbstractSessionFactory::CreateOutgoingSession: Error no session factory for 4!, Errorcode=11
2019/09/12 10:39:08.063 29998 **Please do not post TeamViewer IDs**24928 GX1   Trying connection to **Please do not post TeamViewer IDs**, mode = 1
2019/09/12 10:39:13.316 29998 **Please do not post TeamViewer IDs**32256 GX1!! LoginOutgoing: ConnectFinished - error: KeepAliveLost, Errorcode=13
2019/09/12 10:39:21.439 29998 **Please do not post TeamViewer IDs**24928 GX1   Trying connection to **Please do not post TeamViewer IDs**, mode = 1
2019/09/12 10:39:26.521 29998 **Please do not post TeamViewer IDs**32256 GX1!! LoginOutgoing: ConnectFinished - error: KeepAliveLost, Errorcode=11
2019/09/12 10:39:54.076 29998 **Please do not post TeamViewer IDs**24928 GX1   PLComputerPropertiesUIM::UpdateItem: No changed properties to save.

À partir de Windows 7 (sur machine virtuelle) ça marche parfaitement bien (même machine).