I want to start this FAQ with a hearty THANK YOU to all of you standing in the front line of our medical system fighting for our lives day and night!
While we are staying at home for you, you are there for us! We can´t thank you often enough.
Honoring our mission to empower people to help people from anywhere, anytime, on any device, TeamViewer Pilot is proud to help healthcare professionals get remote support for technical issues and share knowledge with new medical staff, recent graduates, and student interns while enabling their IT teams to provide remote guidance to fix medical equipment and device issues immediately - without waiting for field experts.
This FAQ has been written as a starting point for you to benefit from the app immediately.
TeamViewer Pilot is TeamViewer’s Augmented Reality solution that enables subject matter experts to fix issues on-site by remotely assisting on-site staff like medical staff, recent graduates, and student interns through troubleshooting, problem resolution, product setup, and more.
TeamViewer Pilot makes it possible to connect to the camera image of a mobile device and get its image transmitted to a computer in real-time whilst being able to talk to each other via VoIP and interacting with 3D annotations to help the user on the mobile device to fix issues in the real world by drawing and highlighting on the screen onto real-world objects.
No worries- all is easily done and we guide you through the steps:
As in any TeamViewer connection - two parties are involved:
We will get through the different technical setup for the two parties now. Please see the list of supported operating systems here.
Hint: Via the Share ID Button, you can easily share the ID via your mobile device.
You can download TeamViewer Pilot based on your device here:
Working from Windows or Mac: Download the TeamViewer fullversion for Windows and Mac here
You can make a connection in a few simple steps (for this guide, we were using a connection from a Windows device to an iPhone):
Yes - You can use an iOS or Android device to connect and support anyone with a smartphone or smart glasses.
This causes a PopUp on the receiving side informing the mobile device user that the Expert wants to record the session. The recording starts only after the request has been accepted by the one on the mobile device.
Yes - within TeamViewer's secure global network, all remote connections are secured end to end with RSA public/private key exchange and AES (256-bit) session encryption.
On the mobile device, you will have a small side-menu that offer you small buttons with different actions during the Pilot connection. You can simply tap on the buttons to use the feature:
The TeamViewer Pilot app allows recording video tutorials that can be sent and reviewed to others. It is not needed to establish a remote connection to create a tutorial. Only the TeamViewer Pilot app is needed.
To record a tutorial, please
Within the video, it is possible to
This helps to make it easier to follow the steps or processes described in the tutorial.
After recording the video, including a voiceover if desired, it is possible to save or directly share the video with someone else. You can also discard the video and start a new one.
The number of tutorials you can create is not limited.
Yes - TeamViewer Pilot is proud to partner with industry-leading
smart glasses and wearable headset manufacturers.
Supported smart glasses:
While this video is not necessarily made for the healthcare industry, it gives an idea in a very great way of the possibilities you have with Pilot for troubleshooting, education and providing guidance. And with just one-minute duration, it is worth watching it.
TeamViewer Pilot can help you in a variety of situations.
As long as you have at least a working 3G internet connection and your smartphone with the TeamViewer Pilot app, subject matter experts, doctors or other people depending on your current situation can help you via a simple Pilot connection, showing you how to repair, adjust or use a real-life object like a new ventilator, you have not used before.
Find more videos in the thread below or here: https://community.teamviewer.com/t5/TeamViewer-Pilot-Support/FAQ-Using-Pilot-in-healthcare/m-p/90938...
Thanks for your suggestion.
Just to confirm, do you mean the 3D arrows?
Yes and this kind of circle:
And any other awsome feature like this.
I would also propose to make a Video how to use each TeamViewer Pilot feature on the Supporter/Expert side.
That every single user will know what the exactly mean.
Hi @mLipok ,
Great idea and look what I found!
I hope that these videos are already a helpful starting point for a lot of people!
(Some of them are currently without music)
What we could do is making a small campaign asking our users to create how-to videos for TeamViewer Pilot which are explaining the different features in more detail!
And we will review those videos and promote the best videos on our channels.
What do you think?