Camera doesn't turn on when connecting to TeamViewer Pilot on RealWear headset

BrentG
BrentG Posts: 1
edited April 2023 in Assist AR Forum

I've tried the "Augmented Reality" tab in the TeamViewer Windows app and the "Remote Control" tab to connect to Pilot running on a Realwear HMT-1Z1. The connection is established, but the camera on the Realwear headset doesn't turn on, so in the Windows app and in the Pilot app on the Realwear I just see a black screen. Is there something else I need to do to turn on the camera?

Comments

  • Andi
    Andi Posts: 12 [Former Staff]

    Hello,

    Thanks for your feedback.

    When having established a connection, the camera stram should be transfered and shown on desktop side instantly. 

    Could you send the log file of the Pilot app with the same problem description to pilot@teamviewer.com, so we can erify this?

    Best,

    Andi

    Senior Product Manager
Trustpilot

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