Pilot License Is Active, Still being asked for subscription

Mat4
Mat4 Posts: 2
edited April 2023 in Assist AR Forum

Hi, 

I've activated the pilot license for my company and assigned to 5 techs. When I check the desktop app (ver 15.1) under Extra\Options\Computer & Contacts it says Pilot subscription Active. 

Howerver when I try to connect to an iPhone through augmented Reality. It says I need to add Team Viewer Pilot to my subscription. 

Any ideas on how to get this working? 

Thanks,

Mat

Comments

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @Mat4 

    Thank you for your post. 

    Is your TeamViewer account one of the 5 tech accounts that you mentioned? 

    Have you tried Pilot as a Trial before you purchased the license? 

    Can you please send a screenshot of your details under Help --> About TeamViewer? Please make sure that you blurr your TeamViewer ID before you post it - Thanks!

    Looking forward to your reply. Wish you a great day. 

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • Mat4
    Mat4 Posts: 2

    Hi Natascha, 

    Thanks for helping with this. 

    Yes my account is listed as one of the 5 techs. 

    I have not personally tried Pilot but others have. 

    Here is the team viewer about.

    TVAbout.JPG 

    Thanks, Mat

     

  • Friederike
    Friederike Posts: 13 [Former Staff]

    Hi Mat,

    our Dev team must look into this case more closely as we cannot see an obvious reason for your problem.

    Can you send an email to pilot@teamviewer.com with your account email address, as well as the activation code of your Pilot license?

    This way we can try to reproduce your scenario.

    Thank you & best

    Friederike

  • DonSchult
    DonSchult Posts: 1

    I have the same problem as this - any updates from the development team?

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