Announcements

Shape the future of the TeamViewer product with our Product Team. Click here to join!

Posted by schoeppj
Henagon

Teamviewer Pilot on Samsung J5 2017

I have a Samsung J5 2017 (SM-J530F) with Android 7.0 (which should be compatible with Teamviewer Pilot)

but trying to  install the Teamviewer Pilot App, I get the message "incompatible" in the android-store

1 Reply
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff

Re: Teamviewer Pilot on Samsung J5 2017

Hi,

unfortunately, the Samsung J5 device does not support ARCore. This is why you get the incompatibility message from the Google Play store. 

Here you can find the list of ARCore supported devices: https://developers.google.com/ar/discover/supported-devices

Thank you & best