Two factor authentication was enabled but i've never had recovery code and i can't create new login

luckycat
luckycat Posts: 1
edited April 2023 in Assist AR Forum

I use free Team Viewer but yesteday i got problem.

Two factor authentication was enabled but i've never had recovery code and i can't create new login because my e-mail is used.

And i can't do anything.

How i can get recovery code? My laptop is trusted device but i can't change password or login from my other laptop.

Comments

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi @luckycat 

    Thanks for your post.

    The recovery code has been prompted to you while creating the 2FA within the Management Console.

    If you are unsure whether you saved it properly, you can access the code in your Management Console via --> Edit profile --> General --> View Recovery Code. Please keep in mind: You need your security code to view the recovery code!

    Please find more information here: Two factor authentication - Activation and Deactivation | Recovery code

    Thanks and best,

    Esther

    Former Community Manager

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