delete a Pilot user from portal

pnobels
pnobels Posts: 3
edited April 2023 in Assist AR Forum

Hi,

i'm having a 5 user Pilot license.  On the Teamviewer portal, I can add five users to this license.  But then i cannot delete any user from this license...  Anyone out there having the same issue?

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Answers

  • Vliem89
    Vliem89 Posts: 2

    Dear,

    I got the same problem overhere, 3 licences, all assigned. but now I can not change this anymore.

  • pnobels
    pnobels Posts: 3

    You need to contact support to have them remove one or more users...  Not a very user friendly solution...

  • Freasen
    Freasen Posts: 1 ✭

    The problem still exists. 

    According to support, there is a work around. Deactivate the user with the license and activate it again directly.

    This removes all licenses assigned to him 

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