Meet the Team

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Posted by Community Manager
Community Manager

Meet the Team

Today I would like to take a moment to introduce the Community Team to you.

You may have already seen us in the “Online Member” overview, read some of our posts and maybe received Kudos from one or more of us.

Our main task within the Community is to provide a platform where TeamViewer users can help each other and make the Community a flourishing, positive and productive place for all of us.

Who we are

The Community Team consists of the Community Manager, Moderators and Technical Support Engineers.

We are proud to have a global presence as parts of our team are in Germany, USA and Australia. This makes it possible for us to maintain the Community all day long no matter what your geographic location is.

In Australia, our moderator Scott handles the first shift in the Community and receives technical support from our Support Engineers William and Ryan. At the same time we  have Yuri taken care of our newly created Japanese Community and Alan for our new Chinese Community.  

When Scott, Yuri and Alan have completed their shift in the land down under, the moderation task is transported to Western Europe where our German team Moderators Reyhan, Lamar and Mauricio take the reins and assist our Community members. They also have our Support Engineer Julia standing by to help with any technical questions.

Finally, closing out the day from across the pond is Josh from our USA office. If there is a question that requires technical assistance, Support Engineers Aaron and Willian will step in to help. And if it comes to any Linux related questions, there is Christian you can trust in.

And for all our Blizz customers and users, our Moderator Jaquie is the helping hand in the Blizz part of our Community.

What we do

Our Team is here to support the Community in whatever way necessary to ensure that all users continue to find valuable and relevant information regarding TeamViewer!

We are excited to see all members interact with each other and lend a helping hand to fellow TeamViewer users with hopes that the TeamViewer Community will become a central location to share knowledge and help each other.

Best,

Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others, Thanks.


Additional information can be found here: Knowledge Base | Community Blog | How to get started |
3 Replies
Posted by TilgazTizi
Digon

Re: Meet the Team

It is nice to see you have a team to answer questions.  Unfortunately it seems that posted questions are not responded to, see:

https://community.teamviewer.com/t5/TeamViewer-12/TeamViewer-12-for-BlackBerry-has-been-released/m-p...

I posted this question weeks ago and still have no answer.  Perhaps you can tell me when and if I can expect one.

Thank you

Posted by Community Manager
Community Manager

Re: Meet the Team

Hi @TilgazTizi

Thank you for your post.

The TeamViewer Community is a user-driven community, where TeamViewer users are answering other users questions and support each other. Although there are also TeamViewer staff members active in the community, we can't guarantee a staff reply.

Thank you and all the best, Esther.

Community Manager

Did my reply answer your question? Accept it as a solution to help others, Thanks.


Additional information can be found here: Knowledge Base | Community Blog | How to get started |
Posted by john6054
Henagon

Re: Meet the Team

I have posted a question a few days ago with no reply. I am unable to use the program and would like some assistance?