After adding 'monthly' Company licences my 'yearly' Company licence has disappeared

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mdc-tr
mdc-tr Posts: 2
edited April 2023 in Meeting Forum

After adding 'monthly' Company licences to my account my 'yearly' Company licence has disappeared.
I already experienced that there cannot be 'different' licence levels combined within one account but now even Company licences cannot co-exist?
How can this be fixed quickly?

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  • PeterBrunner
    PeterBrunner Posts: 66 Staff member 🤠
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    You should cancel the monthly subscription and re-activate the yearly one.

    Afterwards you could go to https://subscription.blizz.com/enduser-portal and add a 2nd yearly one (note that the login there is different from your user login into the product).

    Mixture of monthy/yealry or different packages in one user account/company is not possible.