Blizz web client microphone muted

MatSam
MatSam Posts: 2
edited April 2023 in Meeting Forum

 Hi,

When I start a meeting, in my options I deactive the microphone for all the participants. 

If someone join the metting with the webclient, he can use his microphone and I can't mute him .

How can I do that?

Thanks,

Comments

  • Jaquie
    Jaquie Posts: 93

    Dear @MatSam, 

    Thank you for contacting us. 

    What happens exactly when you click on "Mute all participants"? When you choose this option you should see all the microphones Xed. If a participant unmutes their microphone it will look green to them but the sound will not be transmitted unless the organizer allows it. Are you using this feature or are you mutting them one by one? 

    Also which browser are your participants using? 

    Looking forward to your response. 

    Jaquie

  • MatSam
    MatSam Posts: 2

    I've tried on google chrome.

    It doesn't change. I try "Mute all"  and individually. The sounds come from the virtual participant "Meeting connector" not the participant itself.

    As I configure in options "Allow audio" to  "Authorize manually" it would  be great if the microphone is unable like on the app.

     

  • Jaquie
    Jaquie Posts: 93

    Dear @MatSam, 

    Thank you for your response. 

    After discussing this with the second level, they have confirmed with me that this is indeed a bug. Joining through the web client, each participant will need to mute themselves. 

    Please know that the developers are already working on this and it should be fixed soon. I'll let you know as soon as it has been taken care of. 

    Thank you for your understanding. 

    Jaquie

  • siv
    siv Posts: 1

    Hi!
    I hosted a meeting last week and experienced the same, one participant couldn't be muted.
    Do you know if this will be fixed soon?

    Siv

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