Cannot download TeamViewer QS 13 // QuickSupport for iOS (Mac) is not downloading the custom version

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Logika
Logika Posts: 4
in Mobile

QuickSupport for iOS (Mac) is not downloading the custom version. When you use the link to download the customized version the site is redirected to the TeamViewer home page.

https://get.teamviewer.com/

https://get.teamviewer.com/

[EDIT: customized links edited by moderator]

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  • rvassard
    rvassard Posts: 3 ✭✭
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     Cannot download TeamViewer QS 13 from http://get.teamviewer.com/.....

    Spinning wheel turning on and on on all my PCs.

    Thanks for tell us what problem it is.

  • rodrigoschmidt
    rodrigoschmidt Posts: 1
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    I have same problem... 

  • rvassard
    rvassard Posts: 3 ✭✭
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    Thanks for your post.

    I have open a ticket at TeamViewer.

    Waiting for their answer...

  • MOAAZ
    MOAAZ Posts: 1
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    I am having the same issue with our QS module it took me to teamviewers get.teamviewer page but nothing is downloading. I tried creating a new module to download but thats not working either.

  • JHannibal
    JHannibal Posts: 2
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    Same problem...

  • Julia
    Julia Posts: 290 Staff member 🤠
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    Hi all,

    Thank you for your feedback. The problem should be fixed and it is possible again to download the modules. Can you please check if it works for you?

    Cheers,

    Julia
    Senior Support Engineer - 2nd level Support
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  • JHannibal
    JHannibal Posts: 2
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    Yes, it works for me now. Thanks :-)

  • rvassard
    rvassard Posts: 3 ✭✭
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    Thanks,

    It works now again.

     

  • Abs
    Abs Posts: 2 ✭✭
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    Julia,

    We run a custom module for TV9 for Quick Support on Mac that is still redirecting to TeamViewer Home page. Please try the link below.

     

    898.tv/brother

  • Logika
    Logika Posts: 4
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    It still continues redirecting to the site by downloading the custom version of quicksupport TV9.
  • Julia
    Julia Posts: 290 Staff member 🤠
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    Hi,

    Can you please try it again with the older versions? I just got the information from our internal development that it should work again.

    Cheers,

    Julia
    Senior Support Engineer - 2nd level Support
    Did my reply answer your question? Accept it as a solution to help others.
    Find this helpful? Say thanks by clicking on the Thumbs Up button.
  • Abs
    Abs Posts: 2 ✭✭
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    Sill an issue with TV 9 Module.

    Still redirects to TV home page.

  • Logika
    Logika Posts: 4
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    The same problem still remains. I need someone on the TV to solve the problem. I can not download TV9 through the custom link.

  • Logika
    Logika Posts: 4
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    Good Morning, I would like to know the situation of the solution to the problem I posted above. Mrs. Julia requested the links in private mode, was sent to her and so far I have not had a return. I await a solution!

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