Posted by waffels
Henagon

Lost access to Authenticator

Hello,

 

Due to recently IOS updates I had to wipe my phone and restore it. Unfortunately, it was too late before I remembered I needed to unlink teamviewer from my authenticator. I looked high and low for my recovery code and I couldn’t find it. Now, I’m unable to add any new devices to my account, or even log into the website. The multiple PCs I have are still logged in and accessible and I have physical access to all of them, and I have access to the email account. Is there any way I can get my account reset via a call/text to my phone, or an email to my email address? Or is the only way to get my account back by finding the recovery code?

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