Posted by EddieV
Henagon

Free Version - Received notification ID reset - Still Not Working - Trial Expired

I use Teamviewer for personal use only. On March 11th, 2019 after submitting this form once before, I received an email from <mailings-noreply@teamviewer.com> That stated:
"Dear TeamViewer User,

Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.

Awesome... But the client on my PC still says "Trial Expired" and after following several steps listed in the community to see if my client would update to Personal Use, it has not worked. This is a Windows 10 Home PC, not a server.

I have tried restarting the Teamviewer Service, Rebooting the PC, logging out and back in via the client, selected "check for license update," and a combination of all the above. No matter what I try, it will not reset the Trail Version Expired status. I have not re-installed the client and my ID is the same as when I requested help and was approved for free use. 

Can someone help?

Thank you,
Ed

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