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Posted by
Digon

Ability to Join / Merge / Split tickets

Hi Team,

One very nice feature we are missing from a previous ticketing platform is the ability to Join (Merge) tickets together.

This is extremely helpful with multiple related notification emails or similar tickets from the 1 client.

Of course, having the ability to join tickets, you would also need to split (un-join) tickets on occasions.

Please pass through to the powers that be!

Karl.

13 Replies
13 Replies
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Posted by
Henagon

Re: Ability to Join / Merge / Split tickets

Yes, very much needed

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Posted by
Trigon

Re: Ability to Join / Merge / Split tickets

Definitely an important action. 

moretime oHG
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Posted by
Photon

Re: Ability to Join / Merge / Split tickets

Couldn't agree more on this it would be extremely beneficial to be able to select multiple tickets in the bulk actions menu and merge them.

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Posted by
Henagon

Re: Ability to Join / Merge / Split tickets

I've seen some reply expaining to go to bulk actions and merge, but I can't find this message again neither the option inside bulk actions. Was it just a dream? Why such an easy thing delays so much to be available?

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Posted by
Digon

Re: Ability to Join / Merge / Split tickets

@Yervand_PM& @Christian_PM 

A lot of activity and Kudos on this one - any update for us?

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Posted by
Henagon

Re: Ability to Join / Merge / Split tickets

Any progress with this feature?

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Posted by Moderator Moderator
Moderator

Re: Ability to Join / Merge / Split tickets

Hello @eraivio,
Hello all,

Thank you for your message.

Unfortunately, this feature request is still not available.

We are still working on it and kindly thank you in advance for your patience.

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

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Posted by
Henagon

Re: Ability to Join / Merge / Split tickets

Hi Jean

What kind of time frame is expected for this feature reaquest to be completed?

Alex

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Posted by
Digon

Re: Ability to Join / Merge / Split tickets

Hello !

Are you still there @JeanK ? Someone ?

Any updates since 2019 ?

Thank you

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Posted by Moderator Moderator
Moderator

Re: Ability to Join / Merge / Split tickets

Hello @NicoIas

Thank you for your message. 🙌

Unfortunately, we still do not have any updates regarding these features.
We have forwarded your feedback to our dedicated teams in order to push the topic.

I thank you in advance for your understanding.

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

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Posted by
Digon

Re: Ability to Join / Merge / Split tickets

Hello @JeanK 

Thank you for your answer

Can you ask to the dedicated teams what updates / new features are planned?

The last update being to my knowledge the one adding the responsive view, in July 2019, and therefore not providing any additional functionality
(https://community.teamviewer.com/t5/servicecamp-support/Mobile-responsive-view-of-servicecamp/td-p/6...)

I ask the question again, but is Servicecamp abandoned?
Do you really have a team, developers working on it?
@Yervand_PM, who posted information about the latest updates on this site, has not logged in here since November 2019.
I think customers using this solution would like to know if they will ever have the chance to see the features that have been requested for the past 2, 3 years one day implemented at some point.

Thank you

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Posted by
Henagon

Re: Ability to Join / Merge / Split tickets

if it looks and smells like its abandoned, its probably is abandoned

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Posted by
Digon

Re: Ability to Join / Merge / Split tickets

Hello @JeanK !

Are you OK ? Still there ?

Thank you