New tickets, using own mailserver slow
Greetings
The poll of new mails if setting up "own mailserver" seems to be very slow. At least 40-50 minutes.
Is this by design or is there a way to change it?
Peter
Best Answer
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Hi All,
yesterday we released improvments to fix this performance issue with emails processing.
Please check from your side as well and let us know if you face any issues.
Yervand
Product Owner5
Answers
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Also experiencing this issue. Please advise. This is way too slow.
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It's working much better for me now. Only a couple of minutes before it's showing up.
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15-16 minutes today for a test.
From mail to case in Servicecamp.
And the mail had arrived in the mailbox within a short moment.
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Tickets are still very slow to be generated from the mail.
Today I started getting rejection emails, it says that the email address that I tried to mail, doesn't exist.
Any problems we should be aware of?
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I have an email sitting in the mailbox for two days - it's not showing up in ticketing! Wassup?
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Hi All,
yesterday we released improvments to fix this performance issue with emails processing.
Please check from your side as well and let us know if you face any issues.
Yervand
Product Owner5 -
Great.
A test showed that it took about 3-4 minutes. It's a great improvement, thanks
If we could get it under 1 minute, it would be fantastic!
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