Suspicious email
Does anyone know if this email is original from teamviewer?
"info@services.teamviewer.com"
Best Answer
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Hi @JonhMark,
Thank you for posting.
info@services.teamviewer.com is an official TeamViewer email address which is used for the service of sending email communication to TeamViewer users and customers. Please note that do not reply to this email address and follow the instruction at the bottom of email to visit the support portal if you have any questions.
Hope the information would be helpful.
Kind regards,
Ying_Q
Community Moderator/中文社区管理员6
Answers
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Hi @JonhMark,
Thank you for posting.
info@services.teamviewer.com is an official TeamViewer email address which is used for the service of sending email communication to TeamViewer users and customers. Please note that do not reply to this email address and follow the instruction at the bottom of email to visit the support portal if you have any questions.
Hope the information would be helpful.
Kind regards,
Ying_Q
Community Moderator/中文社区管理员6 -
Dear Sir or Madam,
I received emails from Inkasso@goeppingen.creditreform.de
Is it official?
In emails, they said I haven't pay the bill of Teamviewer and I paid, they need me to provide a payment record of my account
But I don't know how to get a receipt here
Moreover, Teamviewer is a software that would stop working if the payment is not settled.
Is it necessary to provide a payment record (which I ask your company to give me) and send back to you?
Best,
Jacky
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Hello @jacky_taproot,
Thank you for your message.
Yes, this is an official e-mail address.
For all other questions regarding your invoice please give our support team a call or submit a ticket and provide them your invoice number. My colleagues will be happy to assist you!
Thank you in advance and all the best!
NadinUPDATE: I have a new Community Account: Please find my content under Nadin_W
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