Ticket replies are generating new tickets

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techopotamus
techopotamus Posts: 4 ✭✭
in servicecamp support

Yesterday afternoon Servicecamp started generating a new ticket each time someone replies to an existing ticket. This is causing a lot of confusion as my clients are also getting multiple ticket closed issues when I close all the tickets created on the single support request.

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  • Yervand_PM
    Yervand_PM Posts: 102 Staff member 🤠
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    Hi 

    could you please check one more time form your end and let us know is it still creating new tickets in case of reply to existing ticket. 

    Yervand
    Product Owner
  • techopotamus
    techopotamus Posts: 4 ✭✭
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    The issue is resolved. I figured it out. There was an email forwarder that was causing the ticket issue.
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