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Posted by nhathuy95
Henagon

ASKING ABOUT THE SERVICECAMP DETAILS.

Dear Esther,

Im from a sale team - from Viet Nam. 
After I watch the video about service camp, Im still wondering about it.

- Can you tell me who can submit the ticket to IT support? ( Customer, employees,...)

- The quantity of servicecamp is the quantity of the IT support in the company?

Im using WorkFlow of Office 365 E3, and everytime I need an IT support I will log on the flow and submit the ticket for their help. 

So does it work the same way as workflow?

Please clarify my questions. 
Thank you and much appreciate your help!!
Best rgrds.

1 Reply
1 Reply
Posted by TeamViewer Staff
TeamViewer Staff

Re: ASKING ABOUT THE SERVICECAMP DETAILS.

Hi nhathuy95

Glad to hear that you are interested in Servicecamp.

Here are answers to your questions.

There are several ways for submitting tickets to your IT support. You can use default email address of Servicecamp and send mails to that address which will be converted to tickets.

You can configure your own mail account (like support@ecample.com) in servicecamp and mails send to your email address will be converted to tickets.

There is User Portal available and people who has link of user portal can submit tickets from there. Recently we released integration with QS module that allows to open tikcets directly from QuickSupport module.

So basically everyone including your employees , customers or partners who has email address or URL of your user portal can submit a ticket. Please note that you can have several email address, for example one can be used by your employees for internal requests and the second one can be used by your customers.

There is now such meaning as quantity of servicecamp. You can have one servicecamp instance and then add you IT support personal as staff agents in that servicecamp instance. 

I would suggest to register a servicecamp trial and play with it a bit to get more insight on how it is working. 

 

Yervand
Product Owner