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Posted by sws_karls
Digon

Ability to Join / Merge / Split tickets

Hi Team,

One very nice feature we are missing from a previous ticketing platform is the ability to Join (Merge) tickets together.

This is extremely helpful with multiple related notification emails or similar tickets from the 1 client.

Of course, having the ability to join tickets, you would also need to split (un-join) tickets on occasions.

Please pass through to the powers that be!

Karl.

5 Replies
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Posted by Mian
Henagon

Re: Ability to Join / Merge / Split tickets

Yes, very much needed

Posted by M_Sch
Digon

Re: Ability to Join / Merge / Split tickets

Definitely an important action. 

moretime oHG
Posted by bayers
Photon

Re: Ability to Join / Merge / Split tickets

Couldn't agree more on this it would be extremely beneficial to be able to select multiple tickets in the bulk actions menu and merge them.

Posted by EdGouvea
Henagon

Re: Ability to Join / Merge / Split tickets

I've seen some reply expaining to go to bulk actions and merge, but I can't find this message again neither the option inside bulk actions. Was it just a dream? Why such an easy thing delays so much to be available?

Posted by sws_karls
Digon

Re: Ability to Join / Merge / Split tickets

@Yervand_PM& @Christian_PM 

A lot of activity and Kudos on this one - any update for us?