CC people with ServiceCamp Tickets
I'm trialing ServiceCamp. I can see how to create a ticket for an individual, however, sometimes others need to be aware of the status of a ticket. I don't see a way to CC interested parties. Does someone know how we can do this? Thanks.
Best Answer
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This feature has been added, but as of 12/19/2018 the feature does not work.
I'm contacting support directly today to see about getting this fixed ASAP as Mgmt does need notifications and even approvals on tickets which CC would be very useful for.
5
Answers
-
This feature has been added, but as of 12/19/2018 the feature does not work.
I'm contacting support directly today to see about getting this fixed ASAP as Mgmt does need notifications and even approvals on tickets which CC would be very useful for.
5 -
Hi @jat247
Could you please describe in more details on what actions are you doing and how you are using CC functional.
It would be useful to have your instance URL in private message.
Yervand
Product Owner0
