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Posted by sasantistevan
Henagon

Change requester after ticket is created

Is there any way to change the requester (customer) manually after a ticket has been created? We sometimes get direct e-mails from customers and have to forward them into the ticket system.  This was fine in our previous ticket system where we could just manually change the customer, but now the customer is obviously showing as the agent who forwarded the ticket into the system and I can't find any way to change it.

The only way I can find to do this is to go into servicecamp and manually create a new ticket and then copy and paste the contents of the direct e-mail request, which is extremely time-consuming.

1 Reply
1 Reply
Posted by Director8
Henagon

Re: Change requester after ticket is created

Bump! Same issue. I often have to open my own tickets from other channels, and it's a bit ridiculous to have to manually open a ticket and enter the details when I should be able to forward the email and just update the requester field.