My boss has forwared a e-mail on to the service desk and its created a ticket under his name, i can see if i edit button but that changes his account .. am i being silly is there a way i can change who this ticket was created by sow hen i do a reply it goes to them and not back to mu boss.
At this moment this functionality is not supported however it is in our least of features that we are going to implement. We anticipate to have it in place at the end of Q2 or start of Q3.
Thanks for this
Would you have any feature list or road map of coming features over Q2 – Q3 and 4 :-0
Any further word on both this 'functionality' (being able to edit the ticket owner/customer) and a roadmap for upcoming improvements?