My boss has forwared a e-mail on to the service desk and its created a ticket under his name, i can see if i edit button but that changes his account .. am i being silly is there a way i can change who this ticket was created by sow hen i do a reply it goes to them and not back to mu boss.
Solved! Go to Solution.
Thanks for this
Would you have any feature list or road map of coming features over Q2 – Q3 and 4 :-0
Any further word on both this 'functionality' (being able to edit the ticket owner/customer) and a roadmap for upcoming improvements?
The solution below said that it would be available in Q2/Q3. It is now 1 and a half years later and this function is still not available from what I can see.
As a work around I have been forwarding emails changing the From user in the email to the requester. However, we have just been aquired by a larger company and have office 365 so I no longer have this ability.
I need to be able to do this as people send me emails and I have to forward them into the service desk.