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Posted by mgsartor
Henagon

Creating New Customer

I have a customer that is trying to creat and account to login into servicecamp but keeps getting an error that the email address already exists.  I have only two customer accounts and neither one is using the address of this customer.  I did try to create the account manually which worked but the customer could not use that account because no password was set.  I deleted that account and tried to get the customer to create the account again but their are still getting the email account already exists dispite the account being deleted.  Don't understand why the customer is getting that error or how to fix it.

1 Reply
1 Reply
Posted by TeamViewer Staff
TeamViewer Staff

Re: Creating New Customer

Hi 

please provide your instance URL and your customer email in private message so our back-end team could investigation and fix the issue.

Yervand
Product Owner