Direct email?

FrancescoF
FrancescoF Posts: 4
in servicecamp support


If you answer here you will send an email to your customer?If you answer here you will send an email to your customer?If you answer in service camp chat you will automatically send an email to your customer? Or just chatting with your colleagues? See image where "Rispondi" is the Italian "Answer"

Francesco F.

Comments

  • Yervand_PM
    Yervand_PM Posts: 102 Staff member 🤠

    Hi

    The "Rispondi" in english translation "Reply"/"Asnwer" is sending message directly to your customer.

    On the other hand  "Note" is not sending any message. Text that is written in note is a internal information that is only visible to your colleagues the ones who is staff in servicecamp

    Yervand
    Product Owner
Trustpilot

Categories

This Week's Leaders