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Posted by inayellowshirt
Digon

Direct support emails no longer generating tickets

Suddenly people sending emails requesting support to our support email address are no longer generating tickets on Servicecamp.

They dont even get an email back to say there is an issue.

The portal appears to work fine, but we need this fixed ASAP as we cannot support our business

7 Replies
7 Replies
Posted by sws_karls
Digon

Re: Direct support emails no longer generating tickets

Yes - getting this as well.  It gets worse.  No replies to open tickets are being received also.  Have an open support ticket that I had zero reply on last night.

Not good........

Posted by TeamViewer Staff
TeamViewer Staff

Re: Direct support emails no longer generating tickets

Hi 

Could you please send in private reply your instance URL and email address to which mails are sent but tikcets are not generated. 

After having that information our back-end team will check this with highest priority.

 

Thanks in advance

Yervand
Product Owner
Posted by sws_karls
Digon

Re: Direct support emails no longer generating tickets

Yervand,

I have replied via PM as per your request.

Posted by inayellowshirt
Digon

Re: Direct support emails no longer generating tickets

as have I

Posted by Mullos
Henagon

Re: Direct support emails no longer generating tickets

i have the same issue too ....PM sent

Posted by TeamViewer Staff
TeamViewer Staff

Re: Direct support emails no longer generating tickets

Hi All

Issue is resolved now . Please check on your side as well and let us know if you face any problems.

Thanks for your patience.

 

 

 

Yervand
Product Owner
Posted by inayellowshirt
Digon

Re: Direct support emails no longer generating tickets

Just tested and worked , thank you.

Would be good if you were able to bounce back to sender messages that dont get through