I've started experiencing an issue with the emails generated by ServiceCamp. When our users are replying to tickets, the reply address is being set incorrectly. So instead of firstname.lastname@example.org, it comes up with email@example.com (e.g. rutlh7df-294245@). This applies whether using the desktop or web versions of Outlook - the reply to address is wrong in the message header.
Out of interest I created test tickets for my own email address. The original notifications and any subsequent updates are received ok. However when I reply to either firstname.lastname@example.org or if I manually change it to email@example.com, the replies are not received by the ticket system. I could understand it if the replies to random_characters@ didn't work, but what's really worrying is that emails to support@ aren't getting through either.
I don't know if there are 2 separate issues or if both are related.
Has anyone got any ideas as to:
Thanks for reporting this. Could you please send your instance URL and mail address that is integrated in Servicecamp with private message so our back-end team can investigate this.