Spam filter prevents notifications

RandyMur
RandyMur Posts: 1
in servicecamp support

I was told by support to whitelist *@teamvierwer.com and *@servicecamp.com to allow notifications for ServiceCamp. The problem is that the headers for emails do not contain these domains as the sender and white listing these domains do not allow messages through. 


The sender shows as (random String)@Eu-west-1.amazonses.com. 

We can not whitelist this domain as it is not exclusive to TV or SC and there is no telling what else will get through. 

Can we get an IP list os some way to whitelist notifications in our spam filters? 


Comments

  • Yervand_PM
    Yervand_PM Posts: 102 Staff member 🤠

    Hi

    Please try to whitelist below IP addresses.

    54.240.53.148
    54.240.53.149

     

    Yervand
    Product Owner
  • carlawhite2018
    carlawhite2018 Posts: 1

    I have the same problem - i have just added those 2 IPs to the Blocklist but that didnt work either

  • Yervand_PM
    Yervand_PM Posts: 102 Staff member 🤠

    Hi carlawhite2018

    Could you please double check that those IPs are whitelisted in your system. 

    imageimageimage

    Yervand
    Product Owner
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