Staff agent email notification blocked every night

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RichOldershaw
RichOldershaw Posts: 2
in servicecamp support

Email notifications for one of our staff agents is set to blocked every night. Is this a known issue or is there a way of stopping it from happening?

Regards Richard

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  • RichOldershaw
    RichOldershaw Posts: 2
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    Thanks Yervand

    I checked it this morning and Roy was still configured to receive notification emails.

    Thanks for your help.

    Regads
    Richard

  • Yervand_PM
    Yervand_PM Posts: 102 Staff member 🤠
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    Hi 

    If you want to turn off notification emails for Roy please go to Administration menu -> Staff Agents -> click on needed staff and at the bottom of opened window you will see drop-down menu with notification options. 
    If you want to turn off notifications then choose "Disable all notifications" and save your changes.

    In case if Roy email account stil gets blocked in Servicecamp we will check it , just please let us know when last time it was blocked.

     

     

     

     

    Yervand
    Product Owner
Trustpilot

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