Ticket Counter reset
Hi
We are currently in testing phase with service camp and ticket counter is set from 10000. Is there a way to reset it as it wont let me go back to 0 or anything below that number.
Best Answer
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Hello @WahajS9Tech,
Thank you for your post.
Currently, it is not possible to reset the ticket number from within the servicecamp portal; the number set for Ticket ID Counter must not be lower than the highest ticket ID in use.
However, as a licensed TeamViewer user, I would recommend reaching out to our support team so they may further assist you in this matter.
Thanks again!
Josh P.
Senior Community Moderator
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5
Answers
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Hello @WahajS9Tech,
Thank you for your post.
Currently, it is not possible to reset the ticket number from within the servicecamp portal; the number set for Ticket ID Counter must not be lower than the highest ticket ID in use.
However, as a licensed TeamViewer user, I would recommend reaching out to our support team so they may further assist you in this matter.
Thanks again!
Josh P.
Senior Community Moderator
---
5
