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Posted by gigabove
Henagon

Two ServiceCamp Questions

1. Is it possible to add another status?  I want to add on call Pending Parts?

2. I tried the "Add files" button to add a jpeg to a case but nothing happened.  What are the limitations of this feature?

1 Reply
1 Reply
Posted by TeamViewer Staff
TeamViewer Staff

Re: Two ServiceCamp Questions

Hi

1. At this moment it's not possible to add extra statuses. As a workaround I can suggest to create a custom field and put their your own statuses.

2.The only limitation is a size of jpeg file. If it's more than 8 MB file will not be uploded.
In case if your file is smaller please try to attach it to some other ticket , in case of failure
please send us your servicecamp instance URL and ticket ID as private reply and our team will have a look.

Yervand
Product Owner