Two ServiceCamp Questions

gigabove
gigabove Posts: 7 ✭✭
in servicecamp support

1. Is it possible to add another status?  I want to add on call Pending Parts?

2. I tried the "Add files" button to add a jpeg to a case but nothing happened.  What are the limitations of this feature?

Comments

  • Yervand_PM
    Yervand_PM Posts: 102 Staff member 🤠

    Hi

    1. At this moment it's not possible to add extra statuses. As a workaround I can suggest to create a custom field and put their your own statuses.

    2.The only limitation is a size of jpeg file. If it's more than 8 MB file will not be uploded.
    In case if your file is smaller please try to attach it to some other ticket , in case of failure
    please send us your servicecamp instance URL and ticket ID as private reply and our team will have a look.

    Yervand
    Product Owner
Trustpilot

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