Unable to add a new staff agent

inayellowshirt
inayellowshirt Posts: 10 ✭✭
in servicecamp support

I have seven current agents, but the button to add a new agent will not operate to allow me to buy an extra one.

 

Comments

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @inayellowshirt 

    Thank you for your post. 

    Can you please double check in the Administration of your servicecamp instance how many staff agents are displayed under the Staff Agents tab? 

    How many agents did you buy in the past? Next to the + Add Staff Agent button should also be a number displayed that tells you how many agents you have left to add. 

    Looking forward to your answer and wish you a great day. 

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • inayellowshirt
    inayellowshirt Posts: 10 ✭✭

    It has 0 to the left.

    Sorry, looking forward to you pointing out to me where I buy the staff agent licences 

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @inayellowshirt 

    Thanks for your reply. 

    In order to buy more staff agents for your servicecamp instance, I kindly ask you to call our Sales team directly. They are happy to assist in this case :) 

    Please prepare the invoice number of your TeamViewer license beforehand. This ensures that my colleagues will immediately find your contract details. 

    I apologize for misunderstanding your first post :-)

    Let me know, if I can help any further. Wish you a great day. 

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

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