It is great to hear, that this article was helpful for you :-)
And I agree, it is challenging to click the little heart to give kudos. Let´s see, if we can make it a little bit easier for all of us to give Kudos!
I will forward this internally.
But since you figured out, how it is working, I am hoping for some Kudos from you ;-)
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Thank you very for your post.
I would like to ask you, if this happened once again? Did you activate Wake on LAN on your Mac?
Can you provide us with more information, because at the moment it does not sound like something related to TeamViewer. Thank you!
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You can use service [Link to 3rd part website removed - we recommend to download TeamViewer only from our website - Thanks for your understanding] to convert your files. Service converts the file in about half time of the recording.
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@Esther wrote: Ja, depending on the number of given Kudos you need to scroll a lot on the Notification site :-) When I give kudos (aka likes) I rember that in mostly cases. So I use this kind of feature (in other forums) to find old stuff which I rember that was handy to me.
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How do we get a response from support? I've been waiting a week and they haven't even replied to my support email. Why would anyone spend money on this product when the developers have no concern with helping anyone with problems?
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The year is almost over, but I’m pretty sure the best is yet to come.
What could that be? Well, how about TeamViewer 12?
It gets even better though. This year, we are happy to celebrate the season with you and to mark the occasion together with an Advent calendar on Facebook.
Beginning on December 1st, 2016, there will be a new question about TeamViewer every day. If you know the answer, please participate! You’ll have more to gain than simply the satisfaction of showing off your knowledge of TeamViewer.
By the way, you will have the chance to win a prize every day.
Also, don´t be shy: The questions are not too hard, and you have the possibility to win even if you are not a dedicated TeamViewer expert.
In addition, there will be some hints.
As always, we do not want to spoil too much, but what I can tell you: the prizes are cool, think technical gadgets etc.
How can I join the Advent calendar?
To partake in the fun, simply go to our TeamViewer fan page on Facebook and click on the window corresponding to the current date. Answer the question and enter the necessary details. Read and accept the contest rules and finally, just hit “Send”, and we will receive your answer.
With the right answer and a little luck, you’ll have a chance to win!
We encourage you to participate every day for more chance to win a great prize :-)
How do I find out if I won a prize?
We will inform all winners via emails that will be sent out in January.
Do you like the idea of an Advent Calendar? Please share your opinion in the discussion area below.
Finally, I wish all of you good luck!
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TeamViewer 12 allows for the smoothest remote sessions, coming with tons of new features that enable a more seamless experience of the highest quality.
But what does immersion mean, speaking about remote control and how does it serve our work?
Immersion has become a winged word in the recent years: Higher display resolutions like HD or 4K on huge screens are supposed to let you dive into the program. Faster devices with faster inputs and more direct response make you feel closer to the digital world.
By definition, immersion can be described as “the subject impression that one is participating in a comprehensive, realistic experience”.
Right from the beginning, TeamViewer was meant to deliver the most immersive experience possible with remote control.
You as a user should feel as if you’re sitting directly in front of the remote device, allowing for the best support you can give without having to be present.
Let’s examine how that can actually help you working more productively and how TeamViewer 12 achieves to provide for the most immersive remote experience ever!
How Immersion Helps with Productivity
In traditional IT support, either you as the technician had to come to the device or the customer had to bring it to you. Luckily, there’s remote control technology that can save both way and time, right?
For the best remote control experience, however, it’s best to create an environment that makes you feel as if you were sitting directly in front of the device that’s to be fixed.
That’s just the most convenient and obvious solution, but also easier said than done.
Remote control relies on your internet connection, or in other words on data transfer between the connected devices.
Along with that come problems of latency and slow response, disrupting the immersion and eating up time and patience of the people involved.
Immersion Keeps You in the Zone
These problems also prevent you from getting or staying in the zone – which has much to do with immersion.
When you’re in the zone, you dive deep into the task at hand and have the best work output you can give.
This is only possible, if you can work without any disturbance, though.
Everything that prohibits a seamless experience and forces you to work around a barrier or interrupts your workflow is an absolute immersion killer
Therefore, delivering the most immersive experience possible means an increase of productivity and overall enjoyment in work.
What Makes TeamViewer 12 More Immersive?
With TeamViewer 12, our team has been working hard to optimize immersion with various improvements. Its performance is better than ever before, truly making you feel as if the remote device was at your fingertips.
TeamViewer’s connections got more efficient in compressing and decompressing the frames the connected devices receive, which benefits the two following points as well:
The transmission of the remote screen’s view to your own is much faster. You’ll instantly see what’s going on.
Faster Input Response
Based on the lower latency, your inputs from the remote side will be executed super-fast.
Shorter Connection Time
We managed to reduce the time it takes for the two devices to connect with one another, so you can start your TeamViewer session right away.
What’s Your Experience in TeamViewer 12?
I hope you enjoy working with the new version as much as we do.
We feel that we took a big step towards giving you the best remote experience you can have.
Now it’s time for your comments that you can post in the comment section below. Which benefits did you have from more immersive remote control sessions so far?
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Thank you for sharing your story in the Community!
It is a pleasure to read it :-) and it´s good to hear, that you are happy with TeamViewer.
I sounds like you are very experienced with TeamViewer and I would like to invite you to share your knowledge and reply to some questions in the Community :-)
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TeamViewer 12 includes the world’s first remote control solution for Windows Phones, enabling you to extend the consistency of your services, and provide tech support that’s as efficient as it is comprehensive.
Customers expect IT support to be fast and easy.
However, providing consistent support in IT is a challenge, as an increasing number of devices and operating systems are used within organizations.
Whether you’re working with Windows PCs, Linux-based servers, macOS laptops, or Android point of sales systems – your levels of IT work should remain consistent.
At TeamViewer, we have always dedicated ourselves towards removing tech support obstacles caused by the multitude of platforms now in use within the working environment.
And with TeamViewer 12, we have further closed the gap in consistent IT support with the world’s first professional remote control solution for Windows Phones.
Closing a Gap
Your feedback helped us recognize the importance of closing the Windows Phones gap in IT support consistency.
You wanted to be able to efficiently and consistently support your users who have Windows Phones with Windows 10 Mobile running, in the same manner that you already use TeamViewer to support other mobile platforms.
Not only would remote support for Windows Phones mean better service for your customers and coworkers, but also a consistent workflow for tech support to all mobile platforms.
We are very excited to announce that TeamViewer 12 includes the ability to do just that, for the very first time!
This means that you won’t even have to ask what OS the device is running on anymore. It’ll just work.
Ready to get started with remote tech support for Windows Phones? Follow these steps!
How to Set Up Your Windows Phone with TeamViewer
First things first: You can connect to Windows Phones using any other device running Windows, macOS, Linux, iOS, Android, or another Windows Phone.
TeamViewer works cross-platform.
For simplicity’s sake, I’ll only describe the connection from a Windows 10 PC to a Windows Phone.
1. Get Ready on the Mobile Side
1.1 Download and install TeamViewer QuickSupport on the Windows Phone.
1.2 As with every TeamViewer connection, you will need the remote device’s TeamViewer ID to connect.
You can find the TeamViewer ID of the device on the start screen of the QuickSupport app.
1.3 Everything is set up for a connection from the remote device.
Connections are only possible if the QuickSupport app is open on the remote device.
Connection attempts must always be accepted on the supported device with the QuickSupport app. Therefore, unattended access to the device is not possible.
2. Connect to the Windows Phone Remotely from Your PC
2.1 Download and install the TeamViewer full version from our website.
2.2 Start TeamViewer.
2.3 Click the Remote Control tab.
2.4 Enter the TeamViewer ID of the remote device in the Partner ID field under Remote Control. To access, click Connect to partner.
2.5 After accepting the connection on the remote device, the connection will be established and you’re ready to go.
3. Functions during remote control session
After a connection is established, the Windows Phone can be remotely controlled. Additionally, you can:
Use Chat functionality - Communicate with your connection partner via text messages.
View critical device information – View remote device information like CPU activity, RAM usage, battery state, storage information and many more.
Use the recording function - Record the screen of the remote device.
Take screenshots - Request a screenshot of the mobile phone from your connection partner.
Close the connection - To close the connection with the mobile phone, click “Close connection” on the main screen of the TeamViewer QuickSupport app.
What’s Your Opinion?
We are excited to give you even more possibilities to help others with remote support and make your life a bit easier.
Once more, it is your feedback that made this feature of TeamViewer 12 happen, and I encourage you to continue providing your feedback right here in the community.
What do you think of the new feature? Let me know in the comment section below!
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Finally – you get into the productive workflow you’ve been waiting for. Everything is coming to you so easily. You do everything you can to maintain this zone. But before long a series of distractions pulls you out of the flow.
It’s incredibly frustrating. And yet, we’ve all experienced it.
We just want to get on with a task, but distractions pile up and feel like an insurmountable obstacle.
Distractions can surface from dozens of different sources. From noise, to interrupting phone calls, or network connectivity.
Another one of those distractions is any interruption we experience with the tools we’re using.
These could manifest as time between our input and an action taking place. Or a program freezing. Or a screen moving less than smoothly, hampering your precision.
These interruptions may only be a few seconds, but this builds up to an age of lost time. Which is a complete productivity killer.
In developing TeamViewer 12, a special focus was given to supporting users who want to be able to work with less lag on the remote device.
This means that frame rates for all remote connections are vastly improved. And you can now use remote control sessions with up to 60 frames per second!
Get Started Using TeamViewer 12 Higher Frame Rate Connections
Once you’ve updated to TeamViewer 12, simply connect to a remote device as usual, and you will start experiencing the higher frame rates.
This will come in very handy when working on all kinds of tasks.
Fixing Tech Issues Quickly
There will be a time, when you need to fix an issue as fast as possible.
This could be an important presentation that your customer or boss is holding and there’s a problem to be fixed last minute. Or you’re responsible for monitoring a machine and something goes wrong.
In such cases, every second counts and low latency is crucial to a speedy workflow.
Editing Visual Media Such as Video
Need to connect to and work with your company’s render farm?
Video, animation, graphics – you name it. With 60 fps, you will be able to edit all kinds of visual media remotely and seamlessly.
Precision won’t be a problem and you will see the product of your work in the frame rate the remote computer would display.
Working On the Go
Out of the office, but still want to work quickly and efficiently on tasks that require a high-end device?
The frame rates of connections from your portable device to your office computer will enable you to get things done, wherever you are.
Making Remote Devices Feel Closer
From the beginning, one of TeamViewer’s aims has been to make remote connections feel like we are actually sat in front of the remote device.
Thanks to feedback from TeamViewer users, we were able to identify that productivity could be further improved by increasing frame rates of remote control sessions.
TeamViewer 12 delivers on this insight in a big way.
No matter your machine’s performance capabilities, network speed, bandwidth, or task you are working on – you’ll notice a significant improvement to the smoothness of the connection thanks to much improved frame rates.
With up to 60 fps – what tasks will you enjoy working on more? Share your ideas in the comment field below!
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A picture is worth a thousand words.
This also applies to Community Posts and therefore it is easier for all users in the Community to understand a question or an answer even better, if a picture is attached.
How to integrate a picture into a Community Post or Reply:
1. When writing your post or your reply, you see the editor on top of the writing field
2. Click on Photos and drag your photo into that dark-grey field or click on "Choose Files" to choose the picture from your computer
3. You can choose the size and the position on the right side and when you´re done, click on "Done" :-)
4. Write your text. To check, if you are happy with the post you can click on "Preview" to see your post
5. Happy with your post? Just post it by clicking on "Post"
I hope, this article is helpful :-) If so, just give it a Kudo.
All the best
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I want to share the video about the new TeamViewer 12 with you:
Let us know, what you think about the video and the new features of TeamViewer 12 :-) Feel free to use the comment function or give this post a Kudo, if you like the video.
I am looking forward to hearing your opinion!
All the best,
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We are happy to announce, that we just released TeamViewer 12 Beta.
Click here to read more about it and to download the new version.
Please feel free to give your feedback to the new version in this board.
Our Team is curious to hear, which feature you like the most :-)
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Do you want to have a little insight into TeamViewer?
Deutsche Welle, Germany’s international broadcaster, visited us a few weeks ago and made a video about us.
Click here to see our CEO, to have a little insight into our headquarter and to see the first official announcement of the Community.
What do you think about the video?
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TeamViewer provides a platform for web-based customer dialogue (hereinafter "TeamViewer Community") ready, which is technically operated by Lithium Technologies Inc. Purpose of TeamViewer Community is to assist people who have questions specifically regarding the products and services provided by TeamViewer and / or want to talk with other people about issues that relate to the products or the company TeamViewer.
The Membership of the TeamViewer Community is free. Members need to be 18 years of age. Your membership begins with registration of your chosen login data.
The membership is not transferable and only one membership per person is allowed. TeamViewer reserves the right to temporarily restrict the functions of the TeamViewer Community to the extent necessary for proper or improved operation (e.g. due to maintenance, improvements and further developments).
2. Username and User picture
The following limitations apply in particular to the username and the posting of any pictures.
use the name or image of another person;
use a name or post a picture which is protected by copyright, a trademark or other proprietary right;
use a name or an image or the rights of others, which might violate the right of natural or legal persons;
use a name or an image which might provoke or hurt other members of the TeamViewer Community, such as vulgar or offensive username or pictures;
use a name that contains codes, through which e.g. members of an extremist scene are able to detect each other, even if the coded meaning of the user name is not immediately obvious for outsiders;
3. Due diligence regarding user data
You are responsible for all Content that is distributed under your username. Therefore, choose a password for your username and take all necessary measures to ensure its secrecy. You are responsible for the unauthorized use of your user name by a third party. In case of an abuse of your username or password, and in particular in case of an infringement of section 2 TeamViewer may take the necessary measures to suspend or close the relevant member account or restrict access to the TeamViewer Community temporarily or permanently.
4. Posting Content
As a member you have various opportunities to participate in the TeamViewer Community and post content such as texts, photos, videos and other information you share within the TeamViewer Community (throughout this document “Content”).The following Content is prohibited in the TeamViewer Community:
a. public display of private information, such as name, address, phone numbers or email addresses as well as passwords and any TeamViewer IDs
b. racist, pornographic, obscene, libelous, vulgarand immoral Content as well as Content that glorifies or trivializes violence;
c. Content that interferes with children or young people in their development or upbringing or Content that may endanger or violate human dignity or other valued legally protected interests;
d. Content that can move others to criminal or otherwise immoral acts;
e. insulting or hurtful remarks;
f. threats against other members, providers or third parties;
g. abusive criticism, libel, insults, lies or false information;
h. Content that may violate the right to informational self-determination of others;
i. Copied Content to which you have no rights;
j. Content which poses a security risk, especially but not limited to viruses;
k. Links to websites with content that is offending the law, harmful to minors or otherwise contains unlawful Content;
l. unauthorized in-house advertising, such as contests, discounts or special sales.
5. Questions, Feedback and Reviews
As a member, you are entitled to ask questions, provide feedback and to write answers (hereinafter “contributions”). Members do not have a claim to the publication of their contributions. The following rules apply:
a. Contributions must be related to the main theme of the TeamViewer Community on which the contribution is to be published;
b. Contributions must reflect reality;
c. Contributions must be factual and accurate;
d. negative contributions are permitted, insofar as they are expressed objectively;
e. pejorative tags must not be used;
f. Employees of TeamViewer may only evaluate the company / products if they are transparent about their working relationship to TeamViewer.
g. It is not permitted to enter e-mail addresses, URLs or telephone numbers for the purpose of self-promotion;
h. pure advertising Content (hidden or open), especially but not limited to advertising of competitive products, is not permitted;
i. gossip Content through hearsay or unconfirmed statements of other persons are not permitted;
TeamViewer is also entitled to monitor and rate the contributions of members. In that regard, TeamViewer is for example entitled to rate contributions from members, who contributed a larger number of reviews, higher than contributions of members who contributed a smaller number of reviews. The same applies to feedback of members, which is rated positively by other members.
6. Publication of TeamViewer Community Content
The Content of your contributions that you have published in the TeamViewer Community, may be published without specifying your username, to other TeamViewer sites in mobile TeamViewer applications, as well as on social media channels, which are operated by TeamViewer. An identification of your person is thus not possible. You have the right to not allow this. In this case, please send an email to Community@teamviewer.com. In this case, TeamViewer reserves the right to delete your account.
7. TeamViewer right of use
7.1. You grant TeamViewer the worldwide and temporally unlimited, non-exclusive right to use the Content, contributions and pictures connected with your selected user name by posting Content (contributions) and / or with the transfer of your photos.
7.2. TeamViewer is specifically authorized in regard to your contributions and pictures as part of the forum service, while respecting the moral rights and your personal rights, to reproduce to distribute, to make publicly available, to provide on demand (online, access, and transmission rights) and to archive and incorporate into databases these contributions and pictures.
7.3. TeamViewer is only entitled to modify the Content and contributions you provide, insofar as this is necessary for the graphic representation or for editorial reasons.
7.4. For clarification purposes, you grant TeamViewer the rights of use which are listed above.
7.6. TeamViewer is not obliged to publish your contributions and photos. TeamViewer will decide on the publication in its own editorial discretion. Moreover, in case of photos TeamViewer is not obliged to name the photographer.
7.7. If a third party states claims against TeamViewer due to the setting of Content by you and / or the upload and / or the recovery of photos (in particular due to the violation of personal rights, copyrights, trademark rights or neighboring rights), you are obliged to indemnify and hold TeamViewer harmless regarding any damages which TeamViewer suffers due to this. Evidence that no or less than the TeamViewer alleged damage has occurred, remains unaffected.
8. General Terms
8.4. TeamViewer is authorized to assist criminal or public law enforcement and regulatory agencies in their investigations of the suspected infringement, without being obligated to check legitimacy of such inquiries or requests for information.
8.6. TeamViewer rewards certain actions of TeamViewer Community members , including by way of so-called "badges" or certain “ranks” . The allocation rules for such rewards are determined unilaterally by TeamViewer and can be changed at any time in TeamViewer´s equitable discretion. In that regard, there is no legal entitlement to such rewards . Improperly acquired rewards can and will be deleted by TeamViewer.
9. Termination or cancellation of your account
TeamViewer and it employees and agents shall not be liable for any damages arising out of the use of the TeamViewer Community. TeamViewer’s entire liability regarding any claim and for any legal reason in connection with this Agreement shall not exceed the typical, foreseeable damage. This limitation of liability shall not apply in case
(i) the damage was caused deliberately or through gross negligence;
(ii) the defect was fraudulently concealed;
(iii) of an essential contractual obligation (cardinal obligation);
(iv) of a warranty;
(v) the loss of life, limb or health;
(vi) of liability under the Product Liability Act.
In case of a culpable violation of these Terms, you shall hold TeamViewer harmless from all damages, including the costs of legal defense at the level of fees incurred by law. Evidence that no or less than the TeamViewer alleged damage has occurred, remains unaffected.
11. Final Provisions
The exclusive place of jurisdiction shall be in Stuttgart, Germany.
TeamViewer Germany GmbH
Phone: + 49 7161 60692 50
Fax: +49 7161 60692 79
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Dear Community visitors,
Welcome to the official TeamViewer Community!
We are happy to say hello to you as a visitor of our community, and we would like to invite you to create your Community profile to join our lively discussions in here :-)
And so: Hello new Community members!
Let me begin with a little introduction of our community:
"The TeamViewer Community is a place where passion meets knowledge, solutions are born, and ideas come to life to help each other grow together." In this Community, we want to give all our TeamViewer fans, customers and private users the chance to
talk about TeamViewer, Remote Management, TeamViewer IoT, Pilot and Blizz
share knowledge about the software and services TeamViewer is offering,
ask questions and reply to questions
learn even more about remote control and meetings with TeamViewer
learn even more about Remote Management, TeamViewer IoT, Pilot and Blizz
How to get started?
Do you have a question?
great - Just use the search box at the top of each side to find an existing answer to your question
Can´t find the right answer?
Just ask the community by posting your question in the most fitting thread. Remember to sign in with your TeamViewer account before you can write a post. No account yet? No problem: just sign up
And remember: There are no `stupid´ questions. Feel free to ask what you want to know!
Got help from another user?
Great! Show him how happy you are and thank him by giving him a Kudos for his answer.
Curious for more information?
Just click around in the community, read the different posts in the different threads, have a look at our Community Blog and our Knowledgebase
Ready to start?
Cool! Just one last thing: Please make sure you read our Community Guideline to help us keeping the Community a great and safe place
More information can be found here.
I wish you an awesome time in the TeamViewer Community, a lot of fun and I hope, that you find answers to all your questions regarding TeamViewer, Remote Management, TeamViewer IoT, Pilot, and Blizz.
Don´t forget to visit us regularly to get the newest information, the latest TeamViewer knowledge and best practices from our TeamViewer experts!
The TeamViewer Community team is always there to help you in case you need any assistance in using our Community. Please feel free to reach out to us at any time. Thanks and all the best Esther
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