Hmm approaching 1000 posts. I wonder why some users report getting immediate help from TeamViewer support, but others are waiting longer (it's been 28 days for me without a reply to my form submission with logfile). I can sympathize that there's probably a backlog of all these requests. At least the community moderators seem to be actively monitoring the posts to remove sensitive info, and perhaps merge related threads? Anyways I too would like a cheaper "home use" purchase or subscription pricing. I always try to purchase my apps (whether to access additional features or avoid ads -- in TeamViewer's case to disable the comment window after each session). One example is Macrium Reflect disk imaging software -- I purchase Home Edition licenses for my family's computers, but they also offer higher-end business licenses. Or MS Office 365 Home, which I subscribe annually.
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I too am suffering a false positive on my personal use. I submitted the form and my logfile last month, but still no response. Meantime my TeamViewer has been getting more and more restricted (now logs me out after 5 minutes and I have to wait before reconnecting). As others have said, it seems TeamViewer now employs more aggressive methods to try to auto-detect commercial use (judging by the 800+ posts in this thread). I use it to help with family member computers, and I have never gotten financial compensation in my life (not one cent). And no server operating system or anything like that. What I've been doing recently, is re-purposing old family computers for my niece and nephew. I've been remoting in a lot to set them up, but now TeamViewer wants me to spend hundreds/thousands of dollars for a commercial license, which would cost more than just buying new computers for the kids!
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