I've had teamviewer free for a few years and have used it occasionally to help my 78 year old dad with email, etc. A couple months ago I started working from home and use my personal computer to connect to work over a VPN. I have a commercial teamviewer license at work, for work use - but I don't use that to help my dad. That license is for work. A few weeks ago he called and wanted help to sort his emails in a certain way. While I was connected to work through the VPN, I used my home computer to open up the home - free version to help him. Teamviewer instantly complained about commercial use (false of course - check my ID and history please). I went through the process to request a review of my ID and a reset so I could continue to help my dad on occasion. I have heard nothing back from teamviewer and I believe its going on three weeks now. How long does the process usually take and how are you notified whether or not the reset would be done? I would hate to have to purchase a commercial license for those few times a year my dad needs help. (He lives 117 miles away). I tried to go through the reset process again, but the page tells me "Your request has already been submitted and is pending further review. Thank you for your patience as we process your request." Thanks for the input or suggestions.
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