@Andre75 wrote: @woodyboy wrote: Sorry it did not work for you. It worked for me in July when I got official written notice my free use had been re-instated. I lack the time and motivation to be a moderator. @woodyboy (About "moderator job", I was just kidding, of course ) Thanks for your quick reply and information. And glad to know that it worked for you. It shows at least that it could be a hope for others... It didn't work, not only for me, but 2 of my friends, using it in the same conditions, have been in exactly the same situation as mine. So, I would like to know how long time did you apply thta form before beeing reset on July ? And how many sessions have you remote control since July ? (I mean if it's about 3 or 30 ... or more ?) I also don't understand why we never got any return from TeamViewer to inform us that we had been reset ?... And why we have been blocked again after 2 or 3 sessions ?... Of course, I don't think you can explain this, but I would like to get a clear explanation from a TeamViewer employee (even a moderator) at least.... André (Was not sure if you were kidding about being a moderator sooooo I wanted to cover that with a no way, Jose.!) Best of my memory, I waited almost 30 days before Team Viewer replied with the news that I was approved as a free user.. I have helped family and friends about 10 times in the previous 90 days. Short sessions and always free. Woody
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Sorry it did not work for you. It worked for me in July when I got official written notice my free use had been re-instated. I lack the time and motivation to be a moderator. @Andre75 wrote: @woodyboy wrote: Fill out the form here >> https://www.teamviewer.com/en/support/commercial-use-suspected/ @woodyboy Hi woodyboy, Maybe should you apply for a moderator job on TeamViewer community ?... Your "solution" is just the one they advise us ! But it doesn't work !... When you fill out this form and join your log file, you'll receive a ticket then... you'll have to wait for 1 month before you'll get reset (with none returned information about it's done or not). Then, after 1 month, if you try it from time to time, you'll finally see that it works again... but for only a few days ! And you'll get blocked again after 2 or 3 sessions' use. Sorry, but this "official solution" doesn't really work. André (* I forgot so say this "solution" doesn't really work, even though you use TeamViewer in the strict "Personal use" conditions, according exactly to TeamViewer terms of policy... of course)
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@MykeC wrote: I installed TeamViewer on my Linux PC and my Windows 10 Laptop on which I run multiple VirtualBox VMs. TeamViewer seemed a great way to easily copy files between each VM on separate machines as well as access my desktop from my laptop when I am away from home. But now they suspect me of commercial use and keep shutting me down even though I do not use TeamViewer software commercially at all. I have been submitting my log file to them using their recommended "Commercial Use Form" for about 6 weeks now and they do not reply and I still cannot access my own machines on my own private home network anymore. Is there any value to software such as this? I have been using TeamViewer happily for over 5 years but their own dumb policies are breaking the deal for me. Even when they reply and grant free access, they do NOT disclose limits are imposed or what the limits are and how they are determined. See the email Team Viewer sent me on July 13, 2018 below: Dear TeamViewer User, Thank you for getting in touch with us. We are happy to inform you that your TeamViewer account has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”. Why was my access to TeamViewer limited? You were asked to purchase a TeamViewer license because your usage pattern suggested that you were using TeamViewer in a commercial environment. To be able to keep a free version of TeamViewer, we must make sure that commercial users purchase a license. Unfortunately, it can happen that we detect commercial use where this is not the case. We would like to address the most important issues of the TeamViewer community regarding commercial / personal use. 1. “Is TeamViewer cancelling the free usage of its software?” No. TeamViewer is free for personal use, and we are committed to this remaining so. Personal use means that you are not using TeamViewer for purposes that are either directly or indirectly paid. Commercial use includes providing support to colleagues and clients, working remotely via TeamViewer, monitoring company hardware, etc. Read more about commercial use. 2. “I believe blocking personal users from using TeamViewer for free is unethical.” We believe that providing and receiving help should not be a privilege for those who pay. Therefore we offer a free version of TeamViewer with many features. Implementing a mechanism to detect commercial use is part of our commitment to this idea. We do not target personal users but unfortunately, in some cases, personal users can be affected. We apologize for the inconvenience this may have caused and promise to continue to refine this mechanism. 3. “What is the motive behind blocking free users?” We have taken this step because commercial users should not be able to use our free version. This way, we ensure our ability to offer a free version of TeamViewer with great features, performance, and possibilities. We would like to thank our users who use TeamViewer as intended and help us to provide a free version for our personal users. Our vision is to empower people to help people, and we will always act accordingly. Kind regards, Your TeamViewer Team
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I will be urging my clients and colleagues away from TeamViewer.
The reason is due to this recent message I received from TeamViewer installed on my personal computers:
"Sorry for the Interruption, your usage level has crossed the FREE user allowance. To continue using TeamViewer, you'll need to upgrade to a business solution"
I am sorry to have to go this direction, but I feel I have supported TeamViewer over the years as a good product. I have suggested it to my clients and friends. And I have used it as an employee in commercial settings with a valid commercial license, as well as my personal life.
I use Dropbox in a commercial setting, and feel it is worth what I pay for it on a monthly basis. I gladly pay the fee, since I am legitimately using it for commercial purposes. And their FREE limits were clearly stated at the beginning, and are not subject to being pulled if you reach the limit of space. So I can interact with family and friends on the same platform that I do business on.
Your practice of growing your business using Free licenses is a valid one. Not being upfront and transparent that there are time limits, as Dropbox is, and pulling ALL access if the limit is exceeded, is not. And when I started using TeamViewer more than 10 years ago, I am somewhat certain these restrictions were not part of your business plan. The onus to provide clear rules is on the contract writer, not the reader. This is what courts expect, and support, and should be at the back of anyones mind who writes agreements or contracts, whether on a web page Free license agreement or on paper. A contract is not law and can be invalidated in a court. You should be clear and upfront on your Free license as is expected by any reasonable court or person.
I am grateful for the free use. However, my issue comes with the time and effort I have spent learning your software, installing it to manage various personal computers and family member computers, and then having the rug pulled out from under me after all this time investment.
You have the majority of the market share at the moment. But if you keep pulling free licenses, those users are often employees of companies who use TeamViewer for commercial purposes, and there will inevitably be some blowback. In my case, I estimate that license to be over 10,000 seats for my employer (about half the employees), and countless more for our close colleagues and clients. This is in addition to lost sales from lack of future recommendations. I will recomend in the future that they look for alternatives to TeamViewer in good competitor products who would welcome larger clients. It would be resonable to understand that some of us do have direct lines to the IT managers and CTOs for larger regions such as Eastern North America and parts of South America, if not world wide.
In this day of social media, I am very surprised that your current tactics are those that were used in the past 2 decades, and have since rejected by most of the major tech companies who realised the effect of blowback on their shareholders.
I would be very open to you contacting me to discuss this if you feel my assessment is unfair.
You said it better and more elequotely than I can. They did this to me August 24, 2018 for the first time. I also will use other software. They did not provide any information as to what my free limits are or how they are determined. It appears to be corporate greed has manifested itself at top management of Team Viewer.
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Go to this page and fill out form. I was approved for FREE use after a 30 day wait. **bleep** https://www.teamviewer.com/en/support/personal-use-verification/?_ga=2.121236104.1205480180.1533422528-824164773.1533422528 @jmpaq wrote: Hi, I have been using the free version. I would just like to know how you can submit a ticket without a lilcense number.
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They advertise FREE for non business use. Apparently they have decided to raise income by blocking users like you and me. I am retired and only help people without charging them. Team Viewer has decided I am a business. Not true! We should investigate and/or seek legal advice regarding a class action law suit to force them to quit advertising FREE use for users like you and me plus many others OR cease and desist from blocking us. **bleep** 7/9/2018
Hello, I use teamviewer for many years, to help my family or some of my friends. For several months I have the message that tells me that I use teamviewer professionally, but it is not the case. I use it from my office to connect to my pc at home. Since 2 weeks I can only connect 30 seconds and after I have a message that tells me that the session will cut because the time maximum is exceeded.Evemment it asks me to move to the pro version ... I have always praised this program with my companies some of which have adopted but I begin to ask me the question of returning to **Third Party Product** because the policy of forced buying is starting to become very disturbing at teamviewer.
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