Until today we never knew what was going on, until a customer called to get some remote support. The machine was however down in our list, customer said it was up and running, that's weird. After a while we found out that the ID was changed. A quick Google search led us to this topic. Funny thing is, TeamViewer NEVER told us that something happened. We just called their support and all the guy said to us was "we've had a server crash and unfortunately we can't fix this for you". Is TeamViewer going to pay the hours that we're going to spend on fixing this issue? Don't think so. All in all, this is a horrible situation and unacceptable.
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