It would make much more sense for the company to give access back to the user UNTIL they can look into it, not the other way around.
It's one thing to have a free service and decide that it's no longer working for the company, it's a whole other thing to frustrate free users by making one or more of their computers report falsely, and then take a full month to resolve the issue for them, or not at all, as this thread would demonstrate.
[innapropraite remark removed by moderator per community guidelines ]
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