maybe a stupid questions: Which tool do I use if my client is using branded TeamViewer quicksupport module? The ID looks different then the ones I use with regular teamviewer. ID starts with small s - the screen on the customizing page shows a regular ID. Is there another tool? Olaf P.S. Problem solved: Issue is related to the user group - switch of the option "add to user group" will display the correct ID.
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