Thanks for your post and I am happy to hear, that you found a solution :-)
Just to summarize it for all others who will read this thread later:
P.S. Problem solved: Issue is related to the user group - switch of the option "add to user group" will display the correct ID.
And you can switch this option off in the Management Console. This article explains the QuickSupport module also a bit and you can see some useful screenshots.
Thanks and have a great day,
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