Hi Reyhan That's correct the issue apears to be with the trusted devices, the issue is that we are not able to activate a few of these accounts on any of our PCs. Here's the breakdown of what happens: Step 1: we try to login, enter in our email address and password and hit "Sign in" Step 2: Get this error message, click on resend email Step 3: Receive the device authorisation email, click "Add to trusted devices" Step 4: Open up the "Your Device was used to successfully sign in on the following device" page, click on "Add Device" Step 5: Rejoice as I assume that I can now login to Teamviewer Step 6: .....NOPE I've taken this ride a few times each time losing optimisim. Is there a way I can break this vicious and terrible cycle of optimisim and dissapointment?
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First time here I figured I should post here as well as send in a support ticket. The issue I'm having is this: We have a Teamviewer account with 6 accounts, for at least 3 of the accounts we are having an issue where the logins are not working. When we install the software and attempt to login we get a message saying "Account activation required" and it requests to send an email to the user. Brilliant, no problemo. We get the email with the subject line "Device Authorisation needed", open it up and click on the link that says "Add to Trusted devices" . Takes me to a page that says " Your account was used to successfully sign in on the following device:" and gives me the two options of "Add Device or "Decline". We hit "Add Device" go back to the program try and sign in and we get ....."Account activation required". Are you kidding me? I've activated this account 5 times now and nothing.
Any ideas here would be helpful.
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